Shipping & Delivery
All shipping addresses:
The following shipping address requirements are applicable to all destinations:
The shipping address must be exclusively in Latin characters.
The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
We not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.
International delivery
A recipient’s phone number is required to ensure smooth delivery.
PO box delivery
Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.
The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
First name: John (matching the name on the box)
Last name: Smith (matching the name on the box)
Address 1: PO Box 1776
Zip code: 28034
City: Dallas
Country: United States
Note: Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. It’s your decision whether to accept or decline orders with PO box addresses in your store. If you choose to accept, we recommend transparently informing customers about potential delivery risks, as the delivery guarantee is smaller compared to door delivery. Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.
Shipping to or within Germany
There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial for you or your customers to adhere to the guidelines below to ensure a successful delivery.
Requirements for home delivery
For a successful home delivery, the following should be provided:
Recipient’s full name (first and last name, matching the name on the apartment building)
Street address and house number
Apartment number (if applicable)
Floor number (optional)
Zip code
Country
Note: If the recipient fails to provide the required information in full (e.g., omitting their last name), the carrier may be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.
For deliveries to a business address, the business name must be clearly indicated on the doorbell to ensure successful delivery. PO box addresses can’t be used for orders to or within Germany.
Requirements for shipments delivered to a parcel locker or Packstation
Note: Deliveries to a parcel locker are available only for orders being shipped to or within Germany. Deliveries to a parcel locker in another country are not supported at this time and will be returned to the sender.
For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:
The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.
Once activated, they will receive a postal number, which must be included in the “Address 1” field together with the Packstation number. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
First name: John
Last name: Smith
Address 1: Packstation 104, 1234567890 (postal number)
Zip code: 46282
City: Dorsten
Country: Germany
Shipping to Brazil
It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number.
When creating an order manually, ensure the recipient’s CPF number is added to the “Address 2” line using the format XXX.XXX.XXX-XX. Additionally, make sure to indicate the recipient’s phone number to ensure a smooth delivery.
For orders imported from a sales channel, request the CPF number and phone number (if not already provided) from the customer. Then, edit the order and add this information to the shipping details before sending it to production. The recipient’s CPF number can be added to the “Address 2” line using the format XXX.XXX.XXX-XX.
Shipping to Mexico
Effective January 1, 2025, shipping labels for orders to Mexico must include the following details:
Recipient’s full name
Recipient’s tax ID or national ID number
Recipient’s email address
Recipient’s phone number
The recipient must provide a tax ID number, RFC (Registro Federal de Contribuyentes), or CURP (Clave Única de Registro de Población). Non-residents may use a tax ID, such as an SSN (Social Security Number), tax identification number, or passport number.
Note: Failure to provide this information may lead to delays in customs clearance, additional screening by Mexican customs, shipment destruction, or return to the sender.
When creating an order manually, enter the recipient's RFC, CURP, or equivalent number in the “Address 2” field. Ensure the recipient’s phone number and email address are also included to ensure a smooth delivery process.
For orders imported from a sales channel, ensure the customer’s tax ID or national ID (e.g., RFC, CURP, or equivalent), phone number, and email address are included if not already provided. Edit the order as shown below to add this information to the shipping details before sending it to production. Enter the RFC or CURP number in the "Address 2" field, without spaces or separators.
Note: Shopify now features a dedicated RFC field for orders shipping to Mexico, allowing customers to provide their RFC, CURP, or equivalent number during checkout. You can easily find this information in the Shopify order details and use it to update the order manually.
Shipping to Chile
It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number on the shipping label of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number.
When creating an order manually, ensure the recipient’s RUN / RUT number is added to the “Address 2” line. Additionally, make sure to indicate the recipient’s phone number to ensure a smooth delivery.
For orders imported from a sales channel, request the RUN / RUT number and phone number (if not already provided) from the customer. Then, edit the order and add this information to the shipping details before sending it to production. The recipient’s RUN / RUT number can be added to the “Address 2” line, using the format XX.XXX.XXX-Z (7 or 8 digits, plus a verification digit).
Shipping to South Korea
If shipping to South Korea, it’s required to include the Personal Customs Clearance Code (PCCC) in the shipping address:
Ensure the PCCC is added to the “Address 2” line, if possible.
If it’s not possible to add the PCCC due to a character limit or any other reason, please contact the local carrier or customs office for further assistance.
For local orders within South Korea, we recommend using WOYC, a Print Provider located in South Korea, as local orders are not expected to require the PCCC.
Shipping to Venezuela
When shipping to Venezuela, it is required to include the RIF (Registro de Identificación Fiscal) number in the shipping address. The Venezuelan customs authority, SENIAT (Servicio Nacional Integrado de Administración Aduanera y Tributaria), enforces this requirement. The RIF number should be entered in the “Address 2” line.
In addition to the RIF number, the following details must be included on the shipping label: